Al Kout - Mall Supervisor
Category: Vacancy
Ad ID: 1224

Jahra, Al Jahra Governorate, Kuwait

Posted: 14 Apr, 2016, 05:43 PM
Ad Description

Job Description

As a Mall Supervisor, you will be responsible for managing the important day to day relationship with investors (tenants operating shops in the mall). You will also support and monitor customer services and satisfaction within the Mall and ensure a great customer experience is achieved. You will be responsible for preparing management reports related to your area of responsibility.


Job Description is provided below:


1- Conduct routine common area site inspection (internal & external) and communicate all findings to the concerned department in order to ensure the highest quality assurance standards are maintained.
2- Monitor and support Retail Design and Delivery  plans, Marketing and Specialty Leasing activities in the Mall.
3- Conduct routine investors inspections and follow up to make sure all relevant issues are resolved.
4- Constantly conduct a mall walk to ensure all investors are operating as per the mall rules & standards and that all compliance standards are met.
5- Supervise and coordinate with security to ensure all loading docks are operated as per the mall rules and standards.
6- Supervise installation in common area when needed in order to make sure the contractor is implementing mall rules and standards.
7- Inspect units that are fitting out to make sure all fire and safety requirements are followed.
8- Conduct proper induction for the contractor for all projects on site. 
9- Prepare inventory and other reports as per the frequency scheduled.
10- Ensure all back service corridors, fire escape routes and staircases are kept clean and free from any obstacles. 
11- Monitor contractual obligations of outsourced Security and Housekeeping staff and report any 
non-compliance issues.
12- Provide professional customer service to Investors, Staff and Visitors.


Candidates should be willing to work in rotational shifts, 6 days a week.


1-Minimum 3 years of experience at a supervisory level.


2-Proficiency in MS Office (Outlook, Word,Power Point and Excel).


3- Bilingual; Fluent in English and Arabic (speaking and writing).

This job is posted in the following Specialties:

Job Details

Ref.: JB3474325
Job Location: Kuwait 
Company Industry: Real Estate 
Company Type: Employer (Private Sector) 
Job Role: Other 
Employment Status: Full time 
Employment Type: Employee 
Monthly Salary Range: Unspecified 
Number of Vacancies: 1

Preferred Candidate

Career Level: Mid Career 
Years of Experience: Min: 3 
Residence Location: Kuwait 
Gender: Male 
Nationality: Unspecified 
Degree: Unspecified

About This Company

GLA Property Management Company W.L.L is a professional retail real estate firm managing 1.45 million sq.ft of retail real estate for the Tamdeen Shopping Centers Co. K.S.C.C (TSC) in Kuwait. An additional 5 million sq.ft of retail real estate is in the development pipeline across mixed use, community centre, neighborhood centre and outlet centre formats. GLA currently manages 4 assets – 360 MALL, Souq Al Kout, Sama Sulaibhikat and Sama Salmiya. A 5th managed asset has transitioned into a full scale 1 million sq.ft regional mixed use shopping centre re-development, the New Al Kout. In a short period of time the company has set up professional management systems, deployed the right people and met owners’ expectations. GLA works closely with TSC through all stages of development, project implementation, commissioning and launch where we take on the property and manage it. The company is driven by a passion to build great places that deliver great experiences. This has helped us win international awards each year. Our success is driven by our people. In today's increasingly knowledge-driven economy, talent is the new capital. We continually invest in our people through training, mentoring, support, encouragement and development to help employees achieve their full potential. We promote diversity and inclusion to attract and retain the best talent and encourage new ways of thinking and doing. Our people are bright, independent, motivated, driven, positive, sincere, engaged, free thinkers, happy, secure, achievers and we can go on… Our compensation packages are competitive and when we combine that with our unique culture, we deliver a great work environment, which we are proud of. If you seek a career with challenge, growth, personal and professional fulfillment, we’d love to hear from you! Submit your CV on our Careers page or email




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