• To follow up and collect installments from consumer finance customers that are assigned to him.

• Follow up & collection, issuing debt & clearance certificates, and checking, verifying & filing consumer finance documents.

• Communicates with Customers, Credit & Collection Supervisor, Sales Teams, Legal and Archives.

• Make phone calls to overdue customers and persuade them to settle their past due installments.

• Sends various SMS’s and emails to past due customers requesting them to pay their past dues. 

• Checks and verifies consumer finance transactions and documents: credit applications, SAP invoices, salary certificates, civil ID copy, passport copy, consent form and Ci-Net report and files the same.

• Collects cash and checks from customers who pay their installments in the Head Office.

• Hands over collected cash and checks to the Main Cashier on a daily basis.

• Reconciles customers’ payments and due installments whenever requested.

• Fill in credit applications when a credit deal is concluded in the Head Office.

• Key in into the SAP system employees installments schedule of their credit purchases.

• Prepares debt and clearance certificates, upon customers’ request, get them signed by Credit & Collection Supervisor and hand the same over to customers.

• Prepares and sends to HR list of employees due installments for deduction from their salaries.

• Prepares files, with all supporting documents, of past due customers to transfer them to Legal 
• Answers S/R’s questions about credit policy & procedure and related issues.

• Any other related function assigned by Credit & Collection Management.