M.H. Alshaya Co. is a leading international franchise operator for over 80 of the world’s most recognized retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 3000 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 46,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
In order to ensure the ongoing safety and profitability of its growing business, the company is currently looking for a Head of Fraud Prevention. Based in Kuwait, the Head of Fraud Prevention will provide expertise in all aspects of fraud detection and prevention within retail, digital, e-commerce and corporate fraud areas.
*To devise and drive the long-term strategy, vision and structure for the division across MENA, delivering initiatives to protect the profit of the business;
*To provide expert advice in all aspects of data fraud in different channels;
*To lead, coach and develop a team to deliver fraud detection and prevention;
*To deploy and enhance strategies to mitigate risk due to fraud;
*To develop data-driven fraud risk management infrastructure for all channels & products;
*To work with senior managers in building more robust risk decision infrastructure, deploying risk decision strategies, system enhancement, trouble-shooting issues and trend analysis tools;
*To validate and implement fraud risk decision processes, models, and strategies by working closely with e-commerce and divisional key stakeholders;
*To expand existing set of data used in risk decision process by evaluating information value of non-traditional data sources and by re-engineering use of existing data streams;
*To assist with business expansion opportunities for different marketing channels and partnerships by quantifying risk revenue tradeoffs;
*To manage day-to-day fraud operational decisions including configuration of rule sets and business domain data management;
*To provide management reporting and metrics as required, including trend analysis and bad debt risks;
*To develop departmental policies and procedures;
*To engage during planning and implementation stages of new products, programs and services to provide guidance on fraud prevention measures.
*Strong experience in complex multi-faceted retail and e-commerce businesses;
*Minimum 5 to 7 years of experience in fraud prevention management roles;
*Proven track record of successful achievements in retail and e-commerce fraud prevention;
*Solid skills in leading and developing a team capable of producing the required outputs, delivering critical leadership;
*Experience in developing, validating and implementing statistical models;
*Extensive knowledge in card-not-present fraud schemes, the risk prevention methods linked to this and detection tools for digital, virtual and physical goods;
*Excellent organizational, analytical, and communication skills.
*Very strong strategic and operational capabilities;
*Ability to lead the team and achieve targets by successfully coaching and developing the team;
*Excellent communication, inter-personal skills that enables the candidate to build support from peers and senior management;
*Comfortable managing complexity;
*A proven track record of delivering success through teamwork;
*An influential, inspirational proactive and trusted leader
*Excellent organizational, analytical,
SOURCE : KUWAITJOBS