IT Support Engineer And Technician
Category: Vacancy
Ad ID: 1496

Kuwait City, Capital Governorate, Kuwait

Posted: 08 May, 2016, 02:23 PM
379
Ad Description

Job Description

To provide first line support to the schools through on site visits and remote access.To provide direct technical support to the group of schools which includes:
• First line hardware and software fault resolution for the whole school network, which involves determining the best solutions for technical problems, implementing them within set timescales and taking ownership of faults through to resolution 
• Developing effective working relationships with key contacts in each school ensuring good communication at all times 
• Managing file servers in an active directory environment 
• Experience in handling firewall devices
• Responding to needs identified by the school, which require technical resolution 
• Proactively carrying out routine maintenance and updates to ensure the school is functioning effectively to support teaching, learning, management and administration in each school
• Installing and supporting a range of school-specific and common software applications 
• Developing specialist knowledge of the schools’ systems to provide effective support and advice 
• To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner. 
• To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager

Skills

• Experience in managing file servers in an active directory environment 
• Experience in handling firewall devices
• Experience and understanding of specific educational software packages and ability to troubleshoot and resolve issues. 
• Ability to troubleshoot and resolve issues with common hardware used in schools including workstations, laptops, printers, interactive whiteboards and projectors. 
• Good time management skills and the ability to prioritize tasks effectively.
• Good communication skills, both written and oral with good attention to detail.
• Ability to work as part of a team.
• Ability and willingness to work flexibly. 
• Ability to work unsupervised on own initiative and to take responsibility

This job is posted in the following Specialties:

Education

Computer Science or Computer Information Systems

 

Job Details

Ref.: JB3491541
Job Location: Al Kuwait, Kuwait 
Company Industry: Education, Training, and Library 
Company Type: Employer (Private Sector) 
Job Role: Technology/IT 
Employment Status: Full time 
Employment Type: Employee 
Monthly Salary Range: Unspecified 
Number of Vacancies: 1

Preferred Candidate

Career Level: Mid Career 
Years of Experience: Min: 3 Max: 5 
Residence Location: Kuwait 
Gender: Male 
Nationality: Unspecified 
Degree: Bachelor's degree / higher diploma

SOURCE : BAYT

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