Process Analyst
Category: Vacancy
Ad ID: 2172

Kuwait City, Capital Governorate, Kuwait

Posted: 20 Jun, 2016, 06:30 PM
424
Ad Description

Job Description

 

Job Purpose


The primary purpose of this role is to support the projects and business by Business Process Mapping and Business Process Reengineering and to support implementation of projects/initiatives.

 

Accountabilities

 

Process Analysis


• Data Collection, Analysis and Preparation of detailed documentation (process diagrams & reports)
• Identify and map key current processes, conduct gap analysis for processes, workflows and system applications
• Identifying the root of business problems and create strong and rational business cases for change/no

 

Process Re-design


• Facilitating the re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of customer service, efficiency, control and compliance
• Facilitating sessions with customers to identify process improvements
• Identify inter-intra dept/third party relationships and dependencies in the project
• Identify issues and risks

 

Implementation

 

• Ensure and partner with the respective business owner / unit for the execution of “To Be” processes on the ground. 
• Facilitate pilots and roll-outs
• Document process and policies for operations and new business procedures

 

Change Management


• Helping develop training courses, workshops and methods to support process management

 

Key Performance Indicators


• Process Maps and identified issues
• Significance of the identified issues and solutions to the overall business / project objectives
• Adherence to timelines and scope

 

Skills

 

Education/Knowledge/Experience 


• Bachelor’s Degree in IT/ Finance/ Banking/ Management 
• Knowledge of banking and the IT SDLC, banking systems and project management
• Strong skills in Process Mapping and Business Process Reengineering

 

Experience


3 - 5 years of IT or Business Analyst Experience, banking experience.

 

Accreditation / Licensing 


Process Analysis and Improvement Methodologies (Six Sigma)

 

Generic & Specific Skills 


• Verbal and written skills in English and Arabic (desirable)
• Good Communication and Presentations skills 
• Good planning and problem solving skills. 
• High level of competence with MS Office, MS Excel, MS Visio & MS Project
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows

 

Attributes / Personal Characteristics 


• Customer & Service Orientation
• Good interpersonal skills, strategic thinker
• Ability to simplify complex things for wider understanding

 

This job is posted in the following Specialties:

 

Job Details

 

Job Location: Kuwait 
Company Industry: Banking 
Company Type: Employer (Private Sector) 
Job Role: Customer Service 
Employment Status: Full time 
Employment Type: Employee 
Monthly Salary Range: Unspecified 
Number of Vacancies: 1

 

Preferred Candidate

 

Career Level: Mid Career 
Years of Experience: Min: 3 
Residence Location: Kuwait 
Gender: Unspecified 
Nationality: Unspecified 
Degree: Bachelor's degree / higher diploma

 

About This Company

 

Gulf Bank is the second largest and fastest growing bank in Kuwait. It is one of region’s leading employers and attracts high caliber individuals from all parts of the globe. Over recent years, more than 800 highly motivated and service-oriented employees have produced superb results by increasing their market share and providing a broader product portfolio.

 

SOURCE : BAYT

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