Quality Assurance Manager - Gulf Bank
Category: Vacancy
Ad ID: 2286

Kuwait City, Capital Governorate, Kuwait

Posted: 02 Jul, 2016, 07:47 PM
Ad Description

Job Purpose::
Manage a team of Consumer Credit Risk quality assurance , CRC Credit Administrator responsible of the quality assurance functions, hold and release hold and different reconciliation in addition to the MIS. Establish, monitor internal procedures and deal with escalated complaints level 1

Loan and credit card applications
Ensure compliance of CBK and Gulf Bank for Loans and Credit Cards.
Control the reconciliation between the scanned documents vs. original
Maintain detailed follow up
Implement the department policies and procedures
Analyze and monitor internal processes
Monitor the E-loan QA function and ensure a quick TAT
Authorize and monitor the hold placing and release for loans and credit cards against collateral
Ensure actions are taken to resolve escalated complaints
Credit Bureau

Follow up Credit Bureau different queries
Highlight the discrepancies
Ensure procedures are followed ( Caps update)

Ensure the accurate preparation of different reports on daily, weekly and monthly basis
Analyses and recommendation
Help Desk

Ensure actions are taken to resolve outstanding issues
Escalate situations requiring urgent action

Generic Accountabilities:
Corporate governance & compliance

Work fully within:
– risk policies and procedures
– all compliance regulations

Education,Knowledge,Experience and Skills:
Education / Qualifications: Bachelor’s Degree in Banking/ Management/Finance
Knowledge: CBK rules & regulation – Bank’s policies and procedure
Experience: 4 years in a similar role
Accreditation / Licensing: N/A

Generic & Specific Skills:
Good Communication
Bilingual in Arabic & English
Proficient in IT (MS Office & Banking software)


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