Responsible for the complete planning, design and governance of Ooredoo Customer proposition solutions, which varies from Order Management & Product catalogue, Notification engines, campaign management solutions, real time offers proposition and loyality management. Will be accountable to support and fulfill, technically, business plans covering customer value management, retention and products development solutions. This role will work across ICT and Marketing divisions in introducing long term products management solutions aiming in enabling business with agile, centralized and faster time to market products. In addition the role will be responsible to support customer value management projects ranging from real time offers, loyality system enhancement, long term churn reduction and customer retention. The role will align Customer Value Management projects with group wide strategies, and as per senior management roadmap.
Key Accountabilities and Activities:
Planning, engineering and delivering yearly business plan projects covering.
Campaign Management & Customers retention
Real time & Next Best Offers
Product Catalogue & order management
Perform inter-departmental functionalities, responsibilities and communications between the Technology and Business Teams within Wataniya Telecom for realizing strategic systems lunches
Perform technical deliverance, right from feasibility study to actual implementation, of new systems being requested by Ooredoo Marketing Teams.
Present to commercial team new systems features and capabilities to guide them through smooth implementation and avoid customizations
Meet quality and performance KPI with supporting documents.
Provide and manage support on special projects as and when assigned by seniors and superiors.
Introduce new systems aiming to reduce products development lifecycle and fulfilment
Support new projects RFP releases, technical evaluations and reviews
Work alongside management & group IT in formulating and establishing strategic projects focused on customer value management
Speedily incorporates emerging technologies into the existing ecosystem like product catalogue, order management and products hub targeting faster products time to market and configuration complexity reduction
Work closely with B2C and B2B Marketing units on building long term strategies for Loyality platform enhancement and retention solutions
Support the deployment of solutions aiming in building 360 degree views on Ooredoo and competition subscribers base, which in turn can be used to propose the right product to right customer at the right time
Technical document creation (Projects Specifications document, engagement documents, RFP’s and RFQ’s, Evaluation sheets, etc.) as per The Company processes & procedures
Produce project plans, resource plans, material cost plans and risk assessment on all technical projects.
Manage day to day issuing of work orders to operations team for any system change
Ensure any project completion and closure by obtaining sign off from all The Company main stakeholders (i.e. Operations & Business teams)
Ensure that upper management is informed on all critical issues pertaining to the area responsible for and makes recommendation for improvements.
Aligning any new project or implementation with OOREDOO group for the respective department strategy & Roadmap.
Prepare the needed business cases, business benefit and ROI documents with every new investment.
Work closely with Ooredoo group to share best practice and ensure efficient synergy.
Work with stakeholders, both management level and SME level across the organization and within ICT division to contribute in building the holistic view of the organization’s strategy, processes, and link this to the ICT department strategy.
Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Qualifications and Requirements:
7+ years of experience in IT Planning & Development
Experience in cross functional projects across enterprise IT
Telecom Knowledge : good knowledge in different BSS / OSS / ESS, VAS, Charging & billing and Seibel, and IT application
IT Knowledge: SOA Architecture, eTom, TOGAF, ITIL.
Vendor management experience
Knowledge of software development life cycle and project life cycle
Hands-on experience in analysis and implementation of software
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
Previous experience working with marketing and commercial teams.
Good knowledge of MS Office applications like Excel, Power Point and Word.
Excellent command of both written and verbal English, Arabic would be an advantage.
Bachelor degree in Computer Science/ Telecoms / Communications / Electronics Engineering or related discipline and appropriate registration with a recognised professional institute.
Strong communication skills, and ability to understand business language
Customer experience focus
Strong Analytical skills
Strong Technical skills
Strong interpersonal communication skills
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