Service Applications Supervisor
Category: Vacancy
Ad ID: 1450

Kuwait City, Capital Governorate, Kuwait

Posted: 04 May, 2016, 07:54 PM
Ad Description

Job Description

To process all aspects associated with the effective operation of the Service Applications Supervisor, to achieve the business plan objectives for and to meet ISO 9001 operational and maintenance standards.

• Coordinate and monitor the progress of the processes, procedures in line with ISO 9000 standards.
• Administration and maintenance of network platforms service applications infrastructure as directed by ISP Section Head.
• Responsible to submit the fault, test, preventive maintenance, monthly report, any other required reports within the agreed time frame with ISP Section Head.
• Responsible of purchasing any software, hardware and other service applications network platforms supplies as approved by management.
• Responsible to keep the inventory management of software licenses, software, hardware, Responsible to update the network platforms business continuity and disaster recovery plan every Quarter (December, March, June, and Sep).
• maintenance agreements, and other IT supplies.
• Monitor & present KPI’s and ways of improving them to achieve network platforms objective in term of network expansions, and solving any network platforms faults. 
• Develop & process new method to improve efficiency and productivity in network Platform Departments.
• Develop, maintain, follow, and control preventive maintenance procedure and guidelines Service Applications.
• Acquire periodic reports from other departments to be used for monitoring and analyzing the service/network.
• Coordinate with NMC to ensure proper information flow within the organization.
• Liaison with other department for day-to-day activities.
• To manage and Process any additional assignment given by the Management.

• To ensure that network platforms expansion, and maintenance are achieved within the agreed KPI’s 
• To ensure that implementation are done to the international and Company standard. 
• To ensure that the faults reports sent to NMC after any faults within the set KPI’s.
• To ensure follow the escalations procedure if need it as per Company escalations procedure.
• To obtain technical expertise to achieve ISO 9001 operational and maintenance standards.
• Conducts effective progress evaluations in a timely manner.
• Trains other innovators through both formal and informal training programs
• Accountable for the software and hardware pertaining to their service/network.
• Accountable for the implementation of preventive maintenance tasks.
• Accountable for always-available up-to-date documentation & diagrams for all assigned platform to ensure a high degree of efficiency and to reduce Network Platforms KPI.
• Maintaining & updating proper documentation as mandated by the company’s policies and procedures, for any new project.


• Engineering Degree in Electrical/Electronic/Communications/Computer field 
• 7+ year’s full time professional experience in the ISP or Core sectors.
• Good reasoning abilities, Sound judgments, Results oriented, People oriented, Service oriented, Resourceful and well organized
• Sandvine PTS 14000, SRB 3000 and SandScript Policy language
• Radius for AAA (Radiator)
• DNS (BIND Ver. 9), PHP, PERL and C++


Engineering Degree in Electrical/Electronic/Communications/Computer field

Job Details

Ref.: JB3487773
Job Location: Kuwait 
Company Industry: Internet/E-commerce 
Company Type: Employer (Private Sector) 
Job Role: Technology/IT Employment 
Status: Full time 
Employment Type: Employee 
Monthly Salary Range: Unspecified 
Number of Vacancies: 1

Preferred Candidate

Career Level: Management 
Years of Experience: Min: 7 
Residence Location: Kuwait 
Gender: Unspecified 
Nationality: Unspecified 
Degree: Bachelor's degree / higher diploma


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