Achieve business plan of General Repair.
Identify and assign performance targets.
Contribute to development and implementation of incentive schemes.
Ensure the service quality standards are understood and implemented at all levels to give optimum level of impact.
Recommend purchasing of proper equipment and material to ensure maximum efficiency and state of art service operations considering such factors as new car sales forecasts, new car models, introduction of new technology etc.
Organize the service center layout, facilities such as parking space and product service bay design in order to increase service center capacity and ensure smooth flow of service center traffic.
Attend to and resolve escalated customer complaints.
Monitor changes in the market, such as: legislative requirements, competition, customer feedback surveys, and report to management, in order to utilize such information for the changing circumstances.
Monitor and report activities and performance of service center and take corrective measures.
Ensure full adherence of service center operations to Al-Sayer Group policies and standards.
Plan and maintain for the maintenance of all equipment, which he is held responsible for.

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SOURCE : KUWAITJOBS