ROLES AND RESPONSIBILITIES
Second line technical support with necessary expertise to resolve issues escalated from first line diagnostics
Provide guidance and implementation for software delivery and upgrades
Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
Prepare implement plan and call review meeting for Service Provisioning
Configure needed resources for Service Provisioning
Fulfill the Service configuration and activation according to plan for Service Provisioning
Prepare implement and rollback plan and call a review meeting for configuration request
Fulfill the configuration plan for configuration request
Record and report the process and final effect for configuration request
Network resource utilization monitoring
Recommendation of the capacity expansion
Fulfill the capacity expansion
Health checks for daily, quarterly and yearly maintenance.
EDUCATION AND EXPERIENCE
First degree or equivalent in a relevant discipline.
Minimum of three (3) years relevant work experience.
Prefer experiences with multi vendor VAS product: Jinny, Opencode, Ericsson, Roamware, Tayana.
Prefer experiences with multi VAS product: VAS Cloud, SMSC, MSDP, Roaming, USSD, RBT, MMSC, Collect Call, Voice SMS, ADC, OTA.
About Company :
It is a publicly listed company on the Kuwait Stock Exchange focused on the communications industry. It is a service provider for the design, supply, build and management of various types of fixed line and wireless networks, namely the mobile industry, fiber roll-out, security and surveillance.
Job Summary :
Al Kuwait, Other - Kuwait
3 - 8 years
Keywords / Skills :
Specialist VAS Back Office Engineer, Vas Products
Other Software/Hardware/EDP - Specialist VAS Back Office Engineer
IT/ Computers - Software
Assist to maintain multi-vendor VAS systems to ensure the stable running operation and support configuration request to support operator business requirement.
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