PRINCIPAL ACCOUNTABILITIES

• ( Installation, configuration and technical support of Desktops & Business Applications (problem detection, notification and resolution)
• Execute and manage Backups, retention schedule and vaulting of data.
• Administration of Network Security.
• Coordinate projects with other branches, provide technical support for both LAN/WAN and internet
• Documentation of all I.T. activities as per Group Policies

JOB CONTENT

• Provide first-level support of most I.T. Hardware and software including Broking application global.
• Maintain a Critical calls log for analytical purposes
• Manage user accounts such as passwords and file access privileges
• Perform routine check of networked resources (computers, printers, scanners, Servers, EPABX)
• Perform regular Corporate Data Backup and maintain updated Backup logs.
• Configure and provide technical support for computers and networks.
• Configure and provide technical support for Scanners and faxes.
• Maintain the LAN and PC’s on Active Directory domain.
• Train users to use the network’s resources
• Provide Technical support OR liaise with vendor for Fire protection system (FM-200), Telephones, Door Security System (Access Control/Proximity), Projectors, Presentation setups.
• Liaison with vendors.