Job Purpose:
To provide appropriate assistance to Kuwaiti and GCC nationals working in the bank to by ensuring adequate registration in Social Security and Social Allowance.

Accountabilities:
Employee Registration:
Check all documents are received for the registration of Kuwaiti and GCC national from PIFSS of the newly recruited employees
Assist all newly hired Kuwaiti nationals in registration with the Social Allowance Department
Coordinate with the immigration department to ensure that all new recruits are registered in the ministry of social affairs and labor

Government Relations:
Assist the Senior Manager in preparing monthly reports reflecting new hires, promotions, resignations / terminations for Social Security (PIFSS)
Review documents and mails from PIFSS, Social Allowance Department and take necessary action and approvals from the Senior Manager

Handling Complaints:
Handle all complaints from Kuwaiti and GCC employees and ensure proper co-ordination with PIFSS / Social Allowance Department for receiving all benefits as per the government policies

Communicate with both parties until the benefits are received from PISS / Social Allowance Department

Education, Knowledge, Experience and Skills:
Education / Qualifications:
Diploma in public administration/Office management/ Customer Service/Human Resources

Knowledge:
Sound knowledge of issues relating to Social Security & Social Allowance in Kuwait

Experience:
2 – 3 years of experience in a similar position and job role

Generic & Specific Skills
MS Office Proficient
Bilingual in Arabic and English
Good Communications Skills
Customer Service orientation
Interpersonal Skills
Organizational Skills

SOURCE : KUWAITJOBS