Leading Operational Excellence The Kaizen Way

Conference Overview

Operational Excellence is beyond the mere use of improvement tools; it is about building a culture that promotes excellence in all kinds of operations, be it operations within a factory, a telecom company, a hospital, a bank, a government office or a port.

Operational Excellence is a summation of effective People Engagement supported by judicious application of Lean tools combined with smart Change Management.

Three decades after the publication of Masaaki Imai’s Kaizen: The secret to Japan’s competitive success, Kaizen has become an everyday word in business circles.

During this conference, Masaaki Imai advocates his philosophies and Kaizen Institute’s principles and methodologies to achieve the ultimate Operational Excellence.

WHAT IS KAIZEN?

Kaizen is a Japanese term which denoted “improvement for the better” but its modern connotation is to continually make improvements by observations at the workplace through the philosophy that everything can be improved even on a daily basis. Kaizen Institute - the original lean management consultancy - was established in Switzerland in 1985 to help companies implement the practice of “kaizen” and the various systems and tools known today as Lean Management.